Practice Charter

  • You will be treated with respect

  • You will be treated as an active participant and your doctor will discuss your condition with you and explain reasons for any treatment

  • You will be told about the purpose of any drugs that are prescribed for you and any significant side effects

  • We will try to offer you the doctor of your choice. For urgent matters we will arrange for you to see another doctor on the same day

  • We will try to see you within 30 minutes of your appointment time

  • Wherever possible, we will give you 24 hours notice of any clinic or surgery cancellation

  • We will maintain appropriate medical records

  • You have a right to see your computerised medical records

  • We will respect confidentiality of your records

  • We will visit you at home if you are too ill to visit the surgery

  • A doctor will always be available to provide urgent care or advice outside of normal surgery hours

  • We will review your repeat medications at least once a year

  • If we believe you need to see a specialist, we will discuss this with you and make necessary arrangements

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